Sunday, 30 April 2017

Frequently Asked Questions

1. Who do I contact if I have a question about my subscription?
If you have any questions regarding your subscription, please contact us using the details below:

Email: info@customerservice.globalreinsurance.com

Postal address:
Newsquest Specialist Media
PO Box 6009
Thatcham
Berkshire
RG19 4TT
United Kingdom

Telephone: +44 (0)1635 588 868
Fax: +44 (0)1635 868 594

Please be sure to include your name and customer number to allow us to quickly retrieve your details.

2. What is my customer number?
Your customer number is the unique reference allocated to you as a paid subscriber and attached to your customer record. It allows Customer Services to find your details, and details of your transactions with us, eg payments, changes to your contact details.

3. Where can I find my customer number?
Your customer number appears on the address label of your copy of Global Reinsurance. It can also be found on your invoice and receipt.

Here is an example:
180000 Ms A. Eberson

4. How can I change the contact details for my subscription?
We require all contact detail changes, including individual names and email address changes, to be submitted in writing. You can do this via email, fax or by post. See contact details above.

Please state the old address and the new address and most importantly your customer number to allow us to retrieve and change your details.

5. I am a paid subscriber and I am missing a copy of the magazine. How do I claim this?
Please email our Customer Services department, giving your full details (including your customer number) and the cover date of the issue you are missing and we will investigate.

6. How can I order an additional back issues?
All articles are available on our online archive. If you wish to purchase a past issue of the magazine, please email our Customer Services team, or phone +44 (0)1635 588 868.

7. What is the usual reply time to an email regarding an online information query?
You will receive an immediate automated confirmation of the logging of your query. You will receive a response from our Customer Services Team within 2 working days following receipt of your email.

8. How do I unsubscribe from my email alerts?
Every alert we send you contains an UNSUBSCRIBE link: it is specific to that type of email alert, so don’t worry, if you click Unsubscribe, you will only be Unsubscribing from that particular alert. If you have questions or issues, please contact customer services on +44 (0)1635 588 868.

9. What are the business hours of the customer services department?
The business hours of this service are 8.30am to 5.30pm, Monday to Friday in the UK.

10. As a paid subscriber, how do I activate my online account and gain access to subscriber-only content on www.globalreinsurance.com?
If you took out a subscription via the post or telephone, your details are manually keyed onto the system within the 48 hours. Your login and password details are generated automatically within 24 hours and these will be emailed to you. You will then have access to all the subscriber-only areas of the site.

If you are an existing subscriber, but have (a) lost your original password and login details and/or (b) never accessed online subscriber-only content, you will need to contact Customer Services on +44 (0)1635 588 868 or via email at customerservice@globalreinsurance.com quoting your customer number (found on your address label of your copy of Global Reinsurance and/or on your invoice).

You will then be taken through the simple activation process.

If you subscribed online, the online activation process is automatic and you will have immediate access to online subscriber-only content.

11. How can I pay for my subscription?
You can pay for your subscription online by credit card (Visa, Mastercard, Maestro) or by requesting an invoice be sent to your company. Alternatively you can send a cheque by post to our Customer Services team at the address below. Please make cheques payable to “Newsquest Specialist Media” and include your order form. Your invoice will state payment options, including details of cheque and bank transfers.

Online access will only be granted upon receipt of payment, so for immediate access, please pay by credit card.

Send cheques to the above address.

12. What will appear on my credit card statement for my subscription?
If payment is taken online your statement will have the reference - “Newsquest Specialist Media Ltd”. For payments made to a subscriptions agency please contact the agency directly.

13. When will my subscription start and finish?
Please contact Customer Services on +44 (0)1635 588 868.

14. How do I confirm my expiry date?
This can be found on your receipt, which will state the period of your subscription. You will have received a written receipt by post after your payment has been processed. Alternatively, please contact Customer Services, quoting your customer number, and the full name of the subscriber and we will be able to confirm this.

15. Will I be reminded before my paid subscription expires?
You will be reminded by emails and by post when your account is due for renewal to ensure there is no lapse in service.

16. What do I do if I’ve forgotten my password or username?
Your username will be the name you signed up with. If you have forgotten your password, use the Forgotten Password? hyperlink, enter your email address you registered with and your password will be sent to your registered email account.

17. If I still cannot access the site or I am receiving an error message what should I do?
Please email our Customer Services team with details of the exact error message you are receiving and at what stage you are experiencing these difficulties and we will look into this for you and contact you as soon as possible. Alternatively, you can call them on +44 (0)1635 588868.

18. How do I cancel my paid subscription?
We require all cancellations to be submitted in writing. This can be via email, fax or by post, please state the customer number, name and address of the subscriber. It would help us improve the quality of the product if you could tell us why you are cancelling.

Any remaining monies on the subscription will be refunded back to the payee.

19. I receive copies ofGRmagazine. Does that give me access to subscriber benefits including subscriber-only content online?
No, it does not. There are certain professionals working in reinsurance who receive a copy of GR as part of our Controlled Circulation programme. This is a free service provided by GR as part of our commitment to commercial partners to provide a targeted print audience.

There is a compelling package of benefits available to our paid subscribers. If you wish to benefit from this, you can:

Take out a full subscription to GR
Take out an online-only subscription
Buy individual pieces of content via our pay-as-you-go system
For more information, click on www.globalreinsurance.com/subscribe/


20. What terms and conditions apply to my use of the service?
Click on the terms and conditions link at the bottom of this page.

21. What precautions are taken to secure my privacy?
Newsquest Specialist Media is committed to your privacy. To read this, click on the Privacy link at the bottom of this page..