1. Who do I contact if I have a question about my subscription or online account?
If you have a question regarding your subscription or online account, please contact us using the details below:
Telephone: +44 (0)20 8955 7015
21 Southampton Row
Please be sure to include your name and customer number (if you know it) to allow us to quickly retrieve your details.
If you are not a paid subscriber, please provide your email address and name which will allow us to retrieve your details.
2. What is my customer number?
Your customer number is the unique reference allocated to you and attached to your customer record. It allows Customer Services to find your details, and details of your transactions with us, e.g. payments, changes to your contact details.
3. Where can I find my customer number?
Your customer number appears on the address label of your copy of Global Reinsurance. It can also be found on your invoice, receipt or the confirmation you received when you subscribed.
Here is an example:
180000 Ms A. Eberson
4. What is the usual reply time to an email regarding an online information query?
You will receive an immediate automated confirmation of the logging of your query. You will receive a response from our Customer Services Team within 2 working days following receipt of your email.
5. What are the business hours of the customer service department?
The business hours of this service are 9am to 5pm UK time, Monday to Friday.
6. What do I do if I’ve forgotten my password or username?
You can reset your password online using the following link.
Your username is the email address that you registered with.
7. If I still cannot access the site or I am receiving an error message what should I do?
Please email our Customer Services team with details of the exact error message you are receiving and at what stage you are experiencing these difficulties and we will look into this and contact you as soon as possible. Alternatively, you can call on +44 (0)20 8955 7015.
8. How do I unsubscribe from my email alerts?
Every alert we send you contains a link to update your preferences. You can update these or unsubscribe at any time from the links at the bottom of every email.
When signed into the website you can also sign up or unsubscribe from newsletters and update your preferences regarding other communication under ‘Communication and Personalisation’.
If you have questions or issues, please contact customer services via email firstname.lastname@example.org or telephone +44 (0)20 8955 7015.
9. What terms and conditions apply to my use of the service?
Please click here to view our terms and conditions.
10. What precautions are taken to secure my privacy?