Briefing: Claims service could come under the microscope after FCA’s pricing report

Broker service survey rankings revealed

Commercial brokers told Insurance Times that a quality claims service is more important than competitive pricing, aligning with the FCA’s refreshed stance around fair value

On 22 September, the FCA published its General insurance pricing practices market study report, which revealed statistics and proposed remedies around the practice of price walking, where new customers are offered lower, more competitive premiums than longstanding insurance customers.

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