Onus is on insurance industry to improve transparency and reduce expectation gap - CII

transparency, window cleaning

Expert panel says there are clear business benefits in ‘taking this bull by the horns’

The onus is on the insurance industry to improve transparency around product design and policy documentation in order to reduce the expectation gap between what policyholders believe their insurance covers and what insurers actually provide.

This was the key topic of conversation at a webinar hosted by the Chartered Insurance Institute (CII) on 20 January, titled ‘Transparency and Insurance: What can be done to close the expectation gap?’.

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