During the most recent fireside chat, hosted by Eric Andersen, President of Aon, Keogh said that the novel coronavirus (COVID-19) pandemic is giving the re/insurance industry a ‘huge shove’ forward in the trend towards digitisation, which would help improve interactions with clients.

“I think the understanding of the customer experience and the demand from people to communicate digitally with their insurance provider is going to accelerate,” he said. “And it’s going to force all of us to do a whole lot more in terms of advancing our strategies, advancing our investment, and advancing our technology to be more digital and provide our customers with a much better online experience than they would get otherwise, because of the pandemic.”

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