Long-serving claims leader David Smith will take over from Tony Gates in January 2026, as Chaucer marks a seamless leadership transition after Gates’ 35-year career with the group

Chaucer has appointed David Smith as its group head of claims, subject to regulatory approval.

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He will succeed Tony Gates on 1 January 2026 following Gates’ retirement after more than three decades with the Lloyd’s and London market re/insurance carrier, owned by China Re.

Smith brings 35 years of experience at Chaucer, having worked across underwriting and claims roles before becoming head of first-party claims in 2016.

His appointment follows a long period of close collaboration with Gates and reflects the firm’s emphasis on continuity and experience within its claims division, Chaucer’s press release said.

Richard Milner, CEO of Chaucer, paid tribute to Gates’ contribution and said the transition demonstrated the depth of talent within the group.

“I would like to extend my sincere thanks to Tony for his outstanding contributions over many years,” Milner said.

“He has been an exceptional leader of our multi-award-winning claims team and has played a pivotal role in their continued success.”

“Thanks to his talent for mentoring, we are able to achieve such a seamless leadership transition, and I am confident that David is the ideal person to carry forward our commitment to delivering excellent claims services to our clients.”

Gates said his time at Chaucer had been “a real privilege”.

“It is never easy to bid farewell, but now feels like the right time,” he said. “I have thoroughly enjoyed my career at Chaucer, and it has been a real privilege to enjoy great success with this team,” he said.

“Having worked closely with him for some time, I know David is the right person to assume my role, and I wish him and Chaucer the best for the future.”

Smith said he was honoured to follow Gates in leading Chaucer’s claims operation.

“It has been a joy to know and work with Tony for such a long time,” he said.

“The claims team is in an excellent place thanks to his guidance, and I know we will build on these achievements in 2026 as we continue to provide excellent service to Chaucer’s clients,” Smith added.

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