The LMA has announced its new market operations director

Tom Payne 450

The Lloyd’s Market Association (LMA) has appointed Tom Payne as market operations director.

Payne will look after the Target Operating Model (TOM) activity, and will also focus on the continued evolution of market processes, the provision of oversight of the bureau services contracts through existing governance and the LMA’s PMG (Professional Management Group) on behalf of managing agents, and on representing the views of the LMA and its members in market modernisation activity generally.

LMA chief executive David Gittings said “I am delighted to welcome Tom to the LMA. He will be bringing with him years of experience and understanding of the market’s operational and technology requirements and will play a key role in driving the market modernisation agenda.”

Prior to joining the LMA Tom held a number of senior technology and operations positions within the market, including Head of Operational Change at R J Kiln and most recently, Group IT Director at Minova Insurance Holdings, the owners of BMS Group and Pioneer Underwriters.