BMS opens global capability centre in Mumbai

BMS has opened a global capability centre in Mumbai as part of its strategy to build data, analytics and artificial intelligence capability at scale.

The re/insurance broker said the BMS India GCC will work with teams globally across broking operations, data, analytics, technology and client service functions.

The centre is led by Nipun Mapara, managing director, with Sanjeev Poojari appointed as head of operations.

BMS said the centre will form an integrated part of the group and will be central to its long-term operating model.

The broker said the GCC will broaden access to talent, skills and AI expertise in India, while strengthening collaboration and consistency across the business.

BMS said it is accelerating investment in data infrastructure and AI, including the live deployment of AI tools across broking and operations.

The broker said the Mumbai centre will provide the specialist capability needed to support those investments at scale.

EY advised BMS on the feasibility, design and build of the centre, as well as the skills required for in-market delivery.

The new centre follows BMS’s recently announced strategic partnership with Berns Brett India.

BMS said the GCC, together with investment in infrastructure, talent and technology in India, marks the next phase of its strategy to drive geographic strength, diversification and sustainable growth.

Nick Cook, group CEO of BMS, said: “The opening of our GCC in Mumbai is more than an operational milestone.

“It is a platform for building the data and AI capability that will help BMS serve clients better and compete more effectively.

“India has extraordinary professional talent and we are committed to making the BMS India GCC a genuine centre of excellence for the Group, not just a support function.”

Mapara said the centre is already operational and supporting multiple workstreams.

“We are already operational and contributing across multiple workstreams, from broking support and client services to analytics and technology.

“The team here understands that what we build in Mumbai has a direct impact on how BMS performs globally.

“That sense of purpose is energising, and we are ready to go.”

Benedict Reid, EY UK commercial and specialty insurance leader, said: “Brokers are reimagining their operating models to bring advanced AI analytics and specialist talent closer to the heart of their business.

“Establishing a GCC in Mumbai has the potential to unlock direct access to cutting-edge AI skills and the ability to scale and deliver enhanced risk insight and client value.

“By combining sector, technology and operational capabilities, EY is supporting BMS to transform and compete in a rapidly evolving market.”